if the answer to your question is not listed below, please contact us using the form at the top of the page
faq
is your jewelry hypoallergenic?
yes! every part of our jewelry that comes into contact with skin is hypoallergenic.
our earrings, rings and chains use a variety of materials, including surgical-grade stainless steel, titanium, sterling silver, and 14k and 18k gold-filled. please see individual product descriptions for the specific materials used in each piece.
can i see your products in person?
absolutely! head over to the tab at the top of our site that says 'shop in-person' to find a list of our current retailers and upcoming pop-up dates.
what is gold-filled jewelry?
gold-filled jewelry hits that sweet spot between gold-plated and solid gold. it has a much thicker outer layer of gold than gold-plated jewelry.
gold-filled jewelry is a regulated material (unlike gold-plated jewelry) and must be 1/20 gold (5%) by weight. to make gold-filled jewelry, a thick outer layer of solid gold is bonded under extreme heat and pressure onto a base of jeweler's brass. this meticulous process results in a piece that is more durable and luxurious than gold-plated jewelry, without breaking the bank. though the name can be confusing, gold-filled jewelry is not solid gold.
ivy & lua offers pieces in both 14k and 18k gold-filled.
care instructions, please!
our jewelry is handmade and sourced with the utmost care and love, and is made to last. that being said, here are some tips for extending the life of your jewelry and keeping it pristine.
the lifespan of a piece of jewelry depends on many factors, including care, frequency of wear, and even your skin's natural acidity levels. people with more acidic skin, those who sweat more, and those who keep their jewelry on all the time and frequently expose it to the elements will experience shorter lifespans of their jewelry.
do not spray perfume directly on any of your gold jewelry, and avoid putting it on immediately after putting on lotion or oils. take off your rings when cleaning with chemicals. hand sanitizer is a fast killer of all jewelry.
gold-plated surgical stainless steel: these pieces will not rust or tarnish, and can last many years with proper care. in order to preserve the gold-plating and prevent fading, avoid contact with chemicals (harsh soaps, hand sanitizer, perfumes, lotions, etc) and abrasive surfaces. avoid wearing while showering, swimming and exercising. to clean, use a damp microfibre cloth, and dry afterwards.
surgical stainless steel (no gold plating): waterproof and tarnish-resistant. all of our silver jewelry can be kept on all the time and require little care. to maintain shine, avoid contact with harsh chemicals and abrasive surfaces. to clean, use a damp microfibre cloth and mild soap.
gold-filled: these pieces will last longer than plated jewelry and hold up better to water exposure but still require a bit of care. avoid contact with harsh chemicals and abrasive surfaces. feel free to shower, sweat and swim in your gold-filled jewelry. to clean, especially after swimming or sweating, wash lightly with water and mild soap. as gold-filled jewelry has a base of brass, tarnishing can happen over time. often, surface tarnishing can be removed using a jewelry polishing cloth. polishing your jewelry is an expected part of owning fine and semi-fine jewelry.
polymer clay: do not drop or bend. do not wear in water or to bed. to clean, use a soft, damp microfibre cloth and avoid the hardware. store earrings in a low-humidity environment and out of direct sunlight.
brass: if you purchase a piece with brass components, please be aware that brass will naturally tarnish over time. tarnished brass can be easily cleaned using a baking soda and vinegar mixture or another acidic household solution.
how long will shipping take?
please allow for 5 business days processing time after your order has been placed before shipping. in order to reduce shipping costs, the default shipping option is NOT tracked. if you would like tracked shipping, please upgrade at checkout.
shipping within canada typically takes between 2 to 10 business days. shipping to the US typically takes between 6 to 10 business days. international shipping typically takes between 12 to 20 business days.
are your earrings heavy?
we focus on jewelry that is hypoallergenic, tarnish-resistant and lightweight for comfortable, all-day-long wear. gold-filled is a very light metal. our gold-plated surgical steel earrings are also lightweight, and larger hoops are hollow inside.
you'd also be shocked at how lightweight polymer clay earrings are! most of our clay earrings weigh less than a nickel, so you can comfortably wear them all day long. keep in mind that clay earrings with non-clay components (i.e. brass, pearls, gemstones) will have extra weight than clay-only earrings, but are still quite light.
do you offer clip ons?
for certain designs (including most of our pearl and clay earrings) we can swap posts or hoops to clip ons. please send us a message using the contact form at the top of the page if you would like clip ons, and we'll get back to you asap!
do you take custom orders?
for some clay, gemstone and pearl designs, we can occasionally take on custom orders. please message us with your ideas and we'll get back to you. prices depend on design size and complexity.
how can i collaborate with you or carry ivy & lua at my boutique shop?
we are always looking for new shops and brands to collaborate with! please send us a message using our 'contact us' form at the top of the page.
returns and exchanges
we do not accept returns or exchanges due to the nature of our products. if you have an issue with your purchase, please contact us and we will do our best to make it right with you!