These are our most frequently asked questions. If you have a question not listed here, please don't hesitate to reach out using our contact form at the top of the page!
Are your earrings heavy?
You will actually be shocked at how light polymer clay earrings are! Most of our clay earrings weigh less than a nickel, so you can comfortably wear them all day long. Please keep in mind that larger earrings and earrings that have extra non-clay components (i.e. brass, stones, chain) will be heavier than clay-only pieces, but still quite light.
Do you offer clip ons?
For certain designs, we can offer clip ons. If the change only requires a simple post swap, there is no charge for adding clip ons. If the change requires components to be remade/reworked, please note there may be additional charges. Please send us a message using the contact form at the top of the page if you would like clip ons, and we'll get back to you ASAP!
Do you do custom orders?
Sometimes! Please message us with your ideas and we'll get back to you. We are happy to remake previous designs in different colours for you, or to create something new together! Prices depend on design size and complexity.
How long will shipping take? Is it tracked?
Please allow for 5 business days processing time after your order has been placed. In order to reduce shipping costs, the default shipping option is NOT tracked. If you would like tracked shipping, please upgrade at checkout. Shipping within Canada typically takes between 2 to 10 business days. Shipping to the US typically takes between 6 to 10 business days. International shipping typically takes between 12 to 20 business days. Due to global delays in shipping as a result of COVID-19, we ask that you please have patience and expect longer than usual shipping times.
Is your jewelry hypoallergenic?
Yes! Any part of our jewelry that comes into direct contact with skin is hypoallergenic. Our earrings use either surgical-grade stainless steel posts, or 18k-24k gold-plated surgical-grade stainless steel posts. Our 18k gold-plated stainless steel necklaces, anklets, rings and bracelets are also hypoallergenic and tarnish-resistant. Please see individual listings for the specific materials used in each piece.
Care instructions, please!
Our jewelry is made with the utmost care and love, and is made to last. That being said, here are some tips for extending the life of your jewelry and keeping it pristine. Polymer clay is very durable but take care not to drop or bend earrings and be gentle when removing them. Do not wear in water or to bed. If you need to clean pieces, use a soft, damp microfibre cloth and avoid the metal parts. Store earrings in a low-humidity environment and out of direct sunlight if possible. If you purchase a piece with brass components, please be aware that brass will naturally tarnish over time. Tarnished brass can be easily cleaned using a baking soda and vinegar mixture or another acidic household solution. Our gold-plated chain jewelry is tarnish-resistant, but we do not recommend constantly submersing it in water as it will affect the longevity of the gold-plating.